Privacy Policy

This privacy policy applies to the use of the website and the services provided by TENT Rotterdam. The effective date for the validity of these conditions is 17/05/2018, with the publication of a new version the validity of all previous versions expires.

This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your information and how we protect your information against misuse and what rights you have with regard to the personal information you provide to us. If you have any questions about our privacy policy, you can contact us, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is available.

Webhosting
We purchase web hosting and e-mail services from Combell. Combell has access to your data to provide us with (technical) support, they will never use your data for any other purpose.
Webscale processes personal data on our behalf and does not use your data for our own purposes. This party can collect metadata about the use of the services. This is not personal data. Webscale has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data.

Email and mailing lists
We send our e-mail newsletters with Mailchimp. Mailchimp will never use your name and e-mail address for their own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by Mailchimp.

Payment processors
We use the CURO Payments platform to process (part of) the payments in our webshop. CURO Payments processes your name, address and place of residence details and your payment details such as your bank account or credit card number. CURO Payments has taken appropriate technical and organizational measures to protect your personal data. CURO Payments reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context. All of the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of CURO Payments's services for which it engages third parties. CURO Payments does not store your data for longer than is permitted by law.

Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the delivery. It is therefore necessary that we share your name, address and city details with PostNL. PostNL uses this information only for the performance of the agreement. In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.

Purpose of data processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will explicitly ask you for permission to do so. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations
In certain cases, TENT Rotterdam may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods
We keep your data for as long as you are a client of ours. This means that we save your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, in order to prevent abuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of settled requests, in the case of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection
You always have the right to view the data that we (have) process and that relate to your person or that can be traced to that. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.

Rectification right
You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that change. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information has been changed.

Right to limit processing
You always have the right to limit the data that we (have) process that relate to or can be traced to your person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information until you remove the restriction will no longer be processed.

Right to transferability
You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that data carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, in such a case, we can no longer continue to provide services, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
In appropriate cases, you have the right to object to the processing of your personal data by or on behalf of TENT Rotterdam. If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is justified, we will provide you with transcripts and/or copies of data that we (have) processed and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact us.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.

Contact information

TENT Rotterdam
cool harbor 32
3024 AC Rotterdam
010 4135498
info@tentrotterdam.nl